Privacy, in plain English

Private preview policy · Updated October 29, 2026

An AskGeez customer account is not part of the purchase flow. This private preview is restricted to its owner through ChatGPT sign-in. AskGeez does not include advertising trackers, sponsored answers, or advertising. We do not sell customer conversations. We collect the request and files you choose to provide, along with the information needed to deliver the service, process payments, and protect against abuse. Essential hosting, payment, abuse prevention, and operational logs may still be processed.

We process your request, conversation, and attachments to provide the task. When you request a quote, supported content may be sent to OpenAI for token counting; generation begins only after verified payment. OpenAI and Stripe process data under their own terms and retention policies. We do not request long-term provider storage of AI responses. When background processing is enabled, the provider temporarily retains response data, normally for about 10 minutes, to finish and deliver the work. Provider security or abuse logs may follow different retention periods.

Your private task access expires 24 hours after creation. Expired content cannot be read through the app. The deletion worker removes conversation text and attachments. In this preview, hourly cleanup is scheduled and cleanup also runs on task activity and owner request. Physical deletion normally occurs on the next cleanup after the 24-hour access cutoff, so it may take up to an additional hour; service interruptions can delay it.

Short support complaints and correspondence remain while open and for 90 days after resolution; full conversations are not preserved for support investigations. Payment identifiers, amounts, aggregate AI usage, refunds, and limited security records may remain for accounting, disputes, fraud prevention, and legal obligations. Content is separated from those records. Prepaid balances and their recovery credentials are retained separately so purchased funds do not expire. Minimal prepaid refund complaints are retained while open and for 90 days after resolution. We do not put task text or attachments in payment metadata. Keep your recovery link private: anyone with the link may access that task until it expires.

Do not upload passwords, full payment-card data, or documents you lack permission to share. Download anything you need to keep before expiration.