Your satisfaction matters

Private preview policy · Updated October 29, 2026

We are committed to quality AI assistance at an affordable price. If something is not right, we will work to make it right. If we cannot, you can request a refund. Refunds are reviewed fairly and are not unconditional, instant, or automatically approved.

Use Help & Support on your task page and select Problem with my answer or task. Briefly explain the issue. Where technically possible, you can choose one correction without another customer charge, using the remaining processing allowance. A correction is optional; you may request refund review directly. Technical failures do not require correction attempts.

Submit the problem before the task expires, 24 hours after creation, and save your private support link. That link lets you check status, provide requested information, and challenge a denial without creating a permanent account. A short explanation is required for a denial or partial-refund decision.

During Phase One, the owner reviews all discretionary refund requests and approves full or partial amounts as appropriate. Verified delivery failures are prioritized. Approved refunds return to the original payment method; timing depends on the payment provider. Cash refunds are not replaced with store credit without the appropriate entitlement and customer choice.

Prepaid purchasing follows the payment environment shown at checkout. Sandbox funds cannot be spent on live tasks. Purchased funds never expire and have no inactivity fees. Save your private balance recovery link. For a task paid from a balance, you may choose restoration of the approved amount or a cash refund to the original prepaid payment method. Unused-fund refunds can be requested from the balance page and reviewed by the owner. Approval reserves the approved amount so it cannot also be spent; pending provider refunds may require reconciliation.

The conversation and uploads remain subject to the 24-hour deletion policy. We retain the short complaint and support correspondence while the case is open and for 90 days after resolution. We then delete that text and private support access; minimal transaction amounts, categories, statuses, and financial audit records remain. We do not retain full conversations for investigations.

Sandbox purchases and refunds use test funds. Live refunds return actual purchased funds to the original payment method or restore prepaid credit according to the approved remedy. Automated discretionary approvals remain disabled. For billing issues or refund requests after task access expires, email Doublejjsventures@gmail.com. End-to-end refund verification is still required before public launch.