How do I write delivery instructions that are clear without exposing unnecessary personal details?
Quick answer
Write one short instruction that identifies the delivery location or a relevant access cue, such as “Use the side entrance marked Deliveries.” Include a code or other sensitive detail only if it is necessary, the carrier’s form supports it, and you are comfortable providing it there. Check the instructions and character limit for the specific parcel: available change options can depend on shipment eligibility and shipper restrictions. [S1]
The question, the details, the next step.
A practical checklist
Identify the one entrance, landmark, or drop-off location the carrier needs to distinguish.
Use a short, direct instruction and remove personal background or routine details.
Check the current carrier form for this parcel, including available fields and character limits.
Include an access code only when it is necessary and the form provides an appropriate way to submit it.
Confirm the parcel and wording before submitting; do not assume a requested change is available or guaranteed.
A few more useful answers
Should I put my phone number in the delivery note?
Do not add it unless the current carrier or retailer form asks for it or it is necessary for the specific delivery task. Avoid putting contact details in a general note just in case.
Is there a universal character limit for delivery instructions?
The UPS information cited here does not specify a character limit, and it does not establish limits for other carriers. Check the live form for the parcel you are changing.
Can I count on a delivery note being followed?
No. Available change options can depend on shipment eligibility and shipper restrictions, and UPS does not promise that an instruction will be followed. Check the parcel’s current status and available options. [S1]
Sources
References used for this guide.
- [S1] Change or Reschedule a Delivery | UPS - United States ups.com · Checked
